Privacy Policy

Information We Collect

Information You Provide

When you submit a request through our forms, we collect:

• Contact information: Name, phone number, email address, ZIP code
• Service details: Type of service needed, project description
• Consent records: Timestamp and IP address of your consent to be contacted

Information Collected Automatically

When you visit our websites, we may collect:

• Usage data: Pages visited, time on site, referral source
• Device information: Browser type, operating system, screen size
• IP address (used for fraud prevention and approximate location)

We do not use tracking cookies for advertising. We use privacy-friendly analytics that do not track individual users across websites.

How We Use Your Information

We use your personal information to:

• Connect you with service professionals — this is our core service
• Communicate with you about your request (by phone, text, or email)
• Improve our services — understanding what homeowners need helps us match better
• Prevent fraud and protect against misuse of our platform
• Comply with legal obligations

How We Share Your Information

We share your information only in these circumstances:

With Service Professionals

When you submit a request, we share your contact information and project details with a limited number of local service professionals (typically one, never more than two) so they can contact you about your project. We do not sell your information to lists or databases.

With Service Providers

We use trusted service providers to operate our platform (hosting, analytics, communication tools). These providers process data only on our behalf and under our instructions.

Legal Requirements

We may disclose information if required by law, legal process, or to protect the rights, property, or safety of MagnetLeads, our users, or the public.

We Do NOT

• Sell your personal information to data brokers or advertisers
• Share your information with more than 2 service professionals per request
• Use your information for purposes unrelated to connecting you with service professionals

Your Rights

All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

California Residents (CCPA/CPRA)

You have the right to:

• Know what personal information we collect and how it's used
• Delete your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

Virginia, Colorado, Connecticut, Utah, and Other State Residents

Similar rights may apply under your state's privacy law. Contact us to exercise your rights.

TCPA Compliance

By submitting a form and checking the consent checkbox, you provide express written consent to be contacted by telephone (including autodialed and prerecorded calls), text message, and email by MagnetLeads and/or the service professional(s) we connect you with, regarding your service request. Consent is not a condition of purchase. You may revoke consent at any time by contacting us.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting who can view your information
• Regular security reviews

No method of transmission or storage is 100% secure. If you become aware of a security issue, please contact us immediately.

Data Retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, typically:

• Active requests: Until the service is completed or you tell us you no longer need help
• Completed requests: Up to 24 months for service quality and dispute resolution
• Analytics data: Aggregated and anonymized data may be retained indefinitely

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

MagnetLeads
Email: privacy@getmagnetleads.com
Website: https://getmagnetleads.com

To exercise your privacy rights, email us with the subject line "Privacy Request" and specify which right you'd like to exercise.

This privacy policy covers all websites operated by MagnetLeads, including city-specific lead generation sites.